Videocon D2H — unable to edit base pack

dhanuskodi

from Chennai, Tamil Nadu

Address:

600093

My videocon d2h id is 752079*. We tried to change basic pack several times, but went in vain. They refused us to select fta channels as per our desire. Out of 100 channels we only get 10 fta tamil channels. Also in a-la-carte mode they had added 10 pay channels (Other language) without my approval.

We want to choose our fta channels and edit the selection when we wanted to. But, once selection done, we unable to edit the selection list.in our selection list they choose to add other channels. There is no transparency. Please do the needful.

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Videocon Industries customer support has been notified about the posted complaint.

Feb 21, 2019

Updated by dhanuskodi The problem persists. Please see the attached screenshot. Only pay channels can be selected along with very few FTA channels. For FTA channels either i have to choose anyone from "BST Pack" or payable "D2H combo Bouquets" like "silver tamil combo" or 'gold tamil combo". Their public comments are misleading.

They are just cheating the customer. All they want customer to cross the 100 channels mark, so that they can get Rs.1 as NCF charges for every additional charges or Rs.20 per 25 channels. Tamil language channels not more than 60 to 70. So, they are forcing us to pay for channels that we are never going to watch.