Videocon D2H — unfair deduction of rs. 450/- from my id[protected]

VIDEOCON D2H [protected] [protected]@D2H.COM nodalofficer.[protected]@dishd2h.com
VIGNESH DTH [protected], [protected], [protected]@GMAIL.COM

Sirs,

THE ISSUE NOT YET RESOLVED. PENDING SINCE 3RD JULY. AGAIN ONE DEADLINE IS OVER 8 JULY 10:00 AM

KINDLY RESOLVE MY ISSUE URGENTLY.

I got many Complaint Ids (everytime I call Care Helpline [protected], I get a new Complaint and it is informed that you can wait) and Deadlines for Resolution.. But never got a single Call or Email from The Videocon D2H team..

Attaching few of the Complaint Ids Details :-

Dear RAJANKUMAR . your Complaint No.[protected] for Customer ID[protected] has been registered and will get resolved till Wednesday, July 4, 2018 04.48 PM

Dear RAJANKUMAR . your Complaint No.[protected] for Customer ID[protected] has been registered and will get resolved till Thursday, July 5, 2018 09.02 AM

Dear RAJANKUMAR . your Complaint No.[protected] for Customer ID[protected] has been registered and will get resolved till Sunday, July 8, 2018 10.00 AM

Mobile Number of the Videocon D2H Engineer visited my house for Installing D2H Device on[protected] :[protected]

I have attached the photograph of the Visiting Card given by him. And various Call Recordings with Videocon D2H Customer Care.

Daily I call the Care and send Email but never got any proper response, no reply calls and no reply email.

I again recharged Rs. 100/- today I.e., on[protected] to view the Channels.

Please refer to my trail mail and telephonic conversation with Videocon D2h Care Representatives ([protected]) on 3rd July, Videocon D2H has wrongly deducted Rs 450/- from my Account. I requested for immediately resolving my issue on 3rd July so that i can use the Services. Despite of me requesting so many times for resolving my issue, there were no proper response. I even spoke with Supervisor Mr Alam regarding my issue and he assured that my issue will be resolved by 4th July 4:00 PM. He informed me that the complaint is registered against the Service Engineer and after confirming from him having received the relocation charges Rs. 450/-, then only the refund will be given to the account. I requested that as i am confirming that i have paid the amount then why unnecessarily i am being made suffer. Finally, the conversation got over without getting any satisfactory answer. I again recharged Rs. 300/- on 3rd July to view the channels as my Account was made Negative Balance.

Then I waited till today 4:00 PM but as i checked the issue is not yet resolved. I telephoned the Customer Care number thrice in the evening and every time the call was disconnected by the Care representative. I have attached the Call recordings with the Videocon D2H Care Representatives and the Supervisor.

I therefore request you to kindly resolve my issue immediately by today itself and provide compensation for the great inconvenience caused to an innocent customer.


With warm regards,
Rajan kumar jha
Mob. No. :- [protected], [protected]
[protected]@GMAIL.COM