Videocon D2H — videocon d2h service problem

Address:

Mumbai City, Maharashtra, 400099

My videocon d2h customer id is 54264695
Very bad service is given by d2h. The lines are busy and finally when the call is received the care people dont solve u problem instead they give reasons of technical problem and ask us to call again an again tomorrow no guidance is given they dont listen to your problem.I have chosen my own pack and also recharged with the pack amount but still my own pack is not activated and the app also dont show any updated details.The care people misguide you, some say the new pack has been activated the other says u have ur old pack still.Now channels like zee and star i am not able to see which were active in my old pack also and also i have taken it in my new pack. It shows msg "the channel is not included in ur pack".They have purposely blocked the channels i hav even paid for those channels nor the care people are interested in solving our problem even on asked for a call back in the app no call back has come yet from their side.I request you Trai to help me with dis issue its been 3 day the channels we are not able to see which i have taken in my pack the d2h customer care is not help me to solve the issue.please help me to solve dis problem and take action against their services.