Videocon D2H — videocon d2h service regarding channel selection

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My d2h customer id is 11823007, it is really unfortunate to paying the exact amount for the channel i have chosen before end jan 19 i am not able to view all of them. I have selected star bengali premium in which star sports 3 is a channel which i am not able to view from the day first.

Yesterday i have spoken with d2h customer support twice, once they said they are trying from their side, but nothing happened, second time they logged a call & informed me service engineer will visit your home to check the problem. When i received a call from your service engineer he asked me about the problem & told he can not do anything with this problem (E16-4 for this channel only) “it is basically channel is not in your package so you have to talk to customer care, we cannot do anything about this problem. But if you insist, i can come & see the error & take my service charge but i will not be able to do anything further”.

I would be happy if you tell me what i need to do, to view the channel which i have opted & paying for them?

And also please let me know when i will be able to view my other two mirror connections? As i am paying rs 250/- pm for those & still my favorite bengali channels are not available.

Requesting you to not levied any amount for these two connection until you can provide the same channel in both the connections.

With regards,
Anindya kumar das