[Resolved]  Videocon d2h — Videocon not resuming the service even after 2 days

Address:Bareilly, Uttar Pradesh

The most crappiest customer service I have ever seen. I got my d2h suspended for 15 days on 24th June and I had given a Resume request on 4th July and yet no action on that and the service is not resumed. Have called customer care around 14-15 times and everytime the response is same that it will be done. They are not providing any timelines. Don't understand how long does it take for you guys to resume a suspended connection, do you have to walk into your satellite to connect the wires for my set-top box??? Even spoke to the floor Supervisor "Neema Notiyal" and yet no action and no resolution for the issue. Customer ID: 83392511 Service Request No:[protected] Raised on 4 July 2014 I think you guys don't believe in after sales customer service. The customer care representatives are so pathetic that they can't speak hindi or english properly and they cut the calls as and when they want to. Now you guys pls dont respond saying that you will forward this request to your backend team for checking and they will get back to me. This is the response I got in my last 15 calls.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Vipul,

As per our discussion with you, we would like to inform you that your services has been reactivated and you are getting the channels as confirmed by you.
Further, please be informed that, due to some maintenance activity, our systems are down for some time hence we really regret the inconvenience caused to you and ensure you best services in future.

Warm Regards,
Videocon d2h Team
As per your SLA, the services needs to be resumed within 4 hrs max.
You guys are not committed to any of your SLAs, a simple resume took you guys 72 hrs to respond on this.

What kind of compensation you can provide as it was hell for three days talking to your customer service desk and offices and I was not able to get the service at my home.

I need to know about the compensation on this.

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