[Resolved]  Videocon DTH — without intimation they remove subscribed channels

Address:

Bangalore, Karnataka, 560023

Respected sir,
I have subscribed for videocon south super plan for 1 year. My account number is[protected] and plan start date is 20/09/2017.in that plan, sony ten1 & sony ten3 sports are part of the subscription for one year but today when i checked those channels are not appearing. Have contacted the customer care they mentioned that these channels are promotional hence they removed it without my knowledge. But at the time of recharge nowhere it's mentioned that these channels are promotional and it will available for certain duration. Have recorded the telephonic conversation as well. When i asked for the link where the promotional list is mentioned, they told i cannot find this information. It's all internal to videocon and they have the rights to remove the subscribed channels without customer notification. Kindly check and resolve my issue. Now ipl season right, so that they can charge customer more money na. Don't subscribe for videocon