Videocon Industries — [protected] service not given. but money deducted 800

chennakesh

from Delhi, Delhi

Address:

Hyderabad, 500050

Cust id[protected].

Money deducted twice ie. 800rs. But service didn't provide even for 12 days.

They didn't sent the technician after several follow ups

I have paid another 500 to local private person for installation.

After follow up of more than a month there is no response from them.

They always say. Will be refunded in 8 hours.. But from past 45 days they haven't refund my money. I need this to be resolved as they gave worst service

Was this information helpful?

No (0)

Yes (0)

Videocon Industries customer support has been notified about the posted complaint.

Related Videocon Industries reviews

View all 4625 Videocon Industries Reviews

Comments

chennakesh

from Delhi, Delhi

Worst service by Videocon d2h. They never send technician but deduct money for many times. If technician comes. He takes money and will inform them that he didn't take. And these guys also deduct. Technician comes for uninstall as it is easy thing. Later for installation they say that they don't have item to fit and says that will come next day and they won't come at all

Desh Deepak Srivastva

from Gurgaon, Haryana

Dear sir
My d2h vedeiocon ID is 98397676 in the name of Vijay kumar srivastava. Vijay kumar has been expired.so I want to change name .
Desh Deepak Srivastava instead of Vijay Kumar.

Regard
Desh Deepak Srivastava
ID No.98397676
Mobile no. [protected]

d2h Customer Care's response, Jul 17, 2019

Dear Mr. Srivastava,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care's response, Jul 25, 2019

Dear Mr. Srivastava,

We would like to inform you that for Transfer of Ownership you have to send an email on [email protected] with duly signed scan copy of NOC of the Existing Customer and below mentioned documents:

1. Serial number & Registration number of the d2h product
2. Name & Address of New Customer
3. Photo ID & Address proof of New Customer.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Chennakesh,

We would like to inform you that we have already reversed the amount of Rs. 400/- against relocation charges on 18 June 2019 in your d2h account. Kindly let us know if you need any further assistance.

Thanks & regards

chennakesh's [Complaint's author] reply, Jul 19, 2019

Please send summary report and proof. If that is the case it has not added to my account and after June 10th I have recharged twice and still I had negative balance in my account. So you meant. Will in 20 days I have bill of 600rs??

Please check all the series of steps that happened and also check all SRs that I have raised. I didn't get any reversal. They initially said they are going to add and they received to the department. Later they said, they haven't received.

chennakesh's [Complaint's author] reply, Jul 19, 2019

Please check all the things carefully. There are deductions. Twice 400+400 then technician took 400 and 12 days

So here, I didn't receive the first 400 and the money collected by technician without providing installation as he said he will come next day as he said he forget the drill machine

d2h Customer Care's response, Jul 19, 2019

Dear Chennakesh,

Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

Thanks & regards

Irappa.Dharwad

Hello,

I have purchased Videocon d2H connection few years back and it is named on someone else's I wanted to correct my name. Can you please let me know the process for the same.

Irappa Dharwad
[protected]@yahoo.com

d2h Customer Care's response, Jul 18, 2019

Dear Irappa,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Chennakesh,

Providing best of the services to our customers has always been our topmost priority. We are hell-bent to provide you with swift assistance and resolve this in the most favorable manner. Be assured, our team will look into it and will get back with an update soon.

Thanks & regards

chennakesh

from Delhi, Delhi

When I called back to technician. He is not lifting and not responding. Worst service by videocon d2h. Gave so much mental harasment. Wasted 2 months of time and looted approximately 1000 rs

d2h Customer Care's response, Jul 22, 2019

Dear Chennakesh,

We would like to inform you that we have credited Rs.400/- in your d2h account against wrong service charges deduction. Kindly let us know if you need any further assistance.

Thanks & regards