[Resolved]  Videocon Industries — about my phone which is under company warranty

Address:505001

Sir iam gave my phone in swetha communication authorised videocon service centre at karimnagar (Under warranty) on 19/08/2017. Now (After 2 months) they say you should pay the payment then your phone go for company service plant. Almost 2 months warranty over in service centre, but my phone is not repair. It has pcb problem (Manufacturer’s defect), my phone warranty upto december 2017 what should i do now please tell me sir.
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Oct 20, 2017
Complaint marked as Resolved 
> Mainly iam going service centre my mobile music player suddenly ON. > But mobile phone is full working condition.They ask 500 and then iam approach to you.Then I give my mobile in service centre. > > But now my phone is dead and power on and volume strip is broken. "So give me a explanation how my phone power on strip is damaged and my phone is dead" > > And also iam purchase this mobile in December 2016.Approximately every month iam visit the service centre with the problems enclosed below. > > 1)VOLTE not work > 2)phone over heating > 3)battery is very fast drain > 4)phone is logged > > And you can also check the my complaint list about this phone > IMEI: 911518650978660 > > I give my mobile phone is full working conditions(music player is suddenly ON) > > The above information you can also clarify from swetha communication authorised videocon service centre specially when I give my phone is ON /OFF.And also verify now the mobile handset condition. > > As iam customer of videocon, so you must give explanation for "How tear the my mobile power on and volume strip and Why my mobile phone is dead condition.
Videocon Industries customer support has been notified about the posted complaint.
Oct 08, 2017
Dhananjay Dgl's response
Change mobile number
Oct 08, 2017
Dhananjay Dgl's response
[protected]
Oct 17, 2017
Updated by Sampath Neeli
My videocon phone come from the Delhi plant, because the power strip is broken. But iam give my phone only swetha communication authorised videocon service centre.first they check the and they say "PCB problem" in phone, and need to send main plant.

May be the power on strip is damaged in the service centre when they are check my mobile handset. But they ask to me.if power on strip money is you ready to pay then the mobile is repair.

Why iam pay the money for power on strip, what ever service(repair) doing in the warranty Period, if any damage occurred that should be responsible company only
Apr 05, 2018
Updated by Sampath Neeli
my complaint is not resolved almost 6 months gone.
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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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