Videocon Industries — after sales services of faulty consumer appliances

Address:Mumbai City, Maharashtra, 400067

Hi,
Purchased a videocon led tv from vijay sales borivali west branch. Details as follows:
Invoice 106-br06-16ai 1226 dated 16/6/2016 of rs.53490 (Inclusive of tax rs.5943)
Videocon led tv code no.[protected]
Uhd ledvmm50qhozs no.[protected]

For past 20 days, there is no picture only sound from the tv. My father a senior citizen has been following up regularly and still unable to get a satisfactory response from the technicians.
If your spare parts are not available, how is that a consumer problem?
Don't you have any slas to follow?
If this is the kind of after sales service (?) or lack of it, how do you expect customers to trust you?
Please replace the tv, if you cannot find spare parts or refund the full money paid.
Was this information helpful?
No (0)
Yes (0)
Videocon Industries customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Videocon Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    4625
    Pending
    0
    Resolved
    2094
    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
    View all Videocon Industries contact information