[Resolved] Videocon Industries — Channel not found

Frustrated Videocon d2h user

from Pune, Maharashtra

Address:	Mumbai City, Maharashtra, 400090
Website:	www.videocond2h.com

I am using Videocon D2H for past few years and man there service is such a pain. Every now and then there is a new problem from there end and upon calling the customer care, they ask for no less than 200 bucks just for a visit.

From past 6 days I see "Channel Not Found" error on screen. I thought it was due to low balance so I recharged my account but in vain. I also checked the dish for any tree branches in the way or the dust but there seems absolutely no problem from my side.

We are forced to use such bad services of these providers as we have no other options left. They are just harassing customers. I will switch to JIO DTH when it launches and I wouldn't recommend anyone to use Video"con" D2h.

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Jun 21, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

May 20, 2017

Videocon Industries Customer Care's response Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Verified Support

May 21, 2017

Videocon Industries Customer Care's response Dear Customer,

We would like to inform you that we have done the refresh command to your smart card, please check from your end. Further if problem persist then please write back to us along with channel name and error message, which is reflecting on TV screen.

Warm Regards,
Videocon d2h Team