Videocon Industries — cheating on new rules by trai

Address:

New Delhi, Delhi, 110044

As per new rule published by trai, customers can select any channel of their choose and need to pay accordingly. Question no. 9 of faq published on trai's website says:
9. Is the 100 fta channels offered to me as basic service tier pack is mandatory to be subscribed by a subscriber.
Or
Is the 100 fta channels offered to me in basic service tier pack is final?
Or
Can i make any change in the basic tier pack of 100 channels offered by distributor?
Or
Can i include a pay channel in the basic tier pack of 100 channels @ rs. 130/-?
Or
Can i change fta channel in bst with another fta channels?

Answer: the basic service tier as prescribed by clause 5 of tariff order and explanation there under is only one of the options available to the subscribers. The subscriber has complete freedom to choose any combination of free to air channel and pay channel on a-la-carte or bouquet of pay channels within the network capacity fee.
The consumer will have freedom to deselect any channel available in basic service tier and add free to air or pay channels of his choice. It is obvious that, if the consumer chooses a pay channel, the mrp charges will be in addition to network capacity fee.
The basic service tier of 100 channels @ rs. 130/- (Gst extra) includes only network capacity fee and there are no additional charges for free to air channel included in the pack.
The customer may note that rs. 130/- is the maximum limit. The distributor is free to declare
Anything lower than rs. 130/-

But customer care persons of videocon d2h says that you can not remove or add channels in a list of 100 channels that are available in 130/- and it is mandatory to view these channels without any change. You can only add channels of your choose after these 100 channels.

Please do the needful.