[Resolved]  Videocon Industries — customer service

Address:Pune, Maharashtra, 411019

Customer id: 90657301
Stb is not working and it is showing message "scanning satellite st2". Called customer care and have not got a satisfactory reply. They would be sending an engineer to solve this issue and the engineer will. Charge 200. This is a software issue which should be sorted from the service location. One, i don't find the reason of sending an engineer when it is something which they can solve at their end. Two, they are charging money for an issue which is a software update issue
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May 26, 2018
Complaint marked as Resolved 
How can this complaint be marked as resolved . It's just about entering a code from remote for which you guys charge 200. This is ridiculous. This issue is not resolved !!
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
May 27, 2018
Videocon Industries Customer Care's response
Dear Sharathalva,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team
Verified Support
Jun 01, 2018
Videocon Industries Customer Care's response
Dear Sharathalva,

Thank you for writing to Videocon d2h. We regret the inconvenience caused to you.



We would like to inform you that Software updated issue cannot be resolved by troubleshooting. Hence for that engineer visit is required to resolve your issue.



If you have any further queries, please email us at [protected]@d2h.com

Warm Regards,
Videocon d2h Team
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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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