This is with regards to my d2H connection under customer ID – 69098694 & my name is - Arun PR Krishnan.
I had raised multiple complaint regards to my IR remote change 2 weeks back. I have been continuously chasing with customer support to get it resolved. Always the response from the support team, the issue is still open. Hope your team will understand how difficult it is during this pandemic situation without any TV.
Only one option left for me. Either quit the service & send a final email to the Nodal team. I hope my issue will get resolved this time. I had also tried the Nodal phone mentioned in the website. [protected], number itself invalid.
As per the complaint redressal process mentioned in https://www.d2h.com/consumer-corner/complaint-redressal-process ‘no complaint, except billing related complaints referred to in clause (c), shall remain unresolved beyond seventy two hours.’
Only one option left out for me now, reaching TRAI's call centre at[protected] /[protected]@trai.gov.in.
Kindly look into this on priority to resolve this issue.
Regards
Arun Was this information helpful? |
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