Videocon Industries — D2H not working. New remote request is pending since 3 weeks

Address:Kollam, Kerala

This is with regards to my d2H connection under customer ID – 69098694 & my name is - Arun PR Krishnan.

I had raised multiple complaint regards to my IR remote change 2 weeks back. I have been continuously chasing with customer support to get it resolved. Always the response from the support team, the issue is still open. Hope your team will understand how difficult it is during this pandemic situation without any TV.

Only one option left for me. Either quit the service & send a final email to the Nodal team. I hope my issue will get resolved this time. I had also tried the Nodal phone mentioned in the website. [protected], number itself invalid.

As per the complaint redressal process mentioned in https://www.d2h.com/consumer-corner/complaint-redressal-process ‘no complaint, except billing related complaints referred to in clause (c), shall remain unresolved beyond seventy two hours.’

Only one option left out for me now, reaching TRAI's call centre at[protected] /[protected]@trai.gov.in.

Kindly look into this on priority to resolve this issue.

Regards

Arun
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Videocon Industries customer support has been notified about the posted complaint.
Jun 08, 2021
Updated by sreekanth.121
my contact # [protected]
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    +91 12 4671 0600
    +91 12 4327 3091
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    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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