Videocon Industries — d2h service and recharge

shachi.73

from Noida, Uttar Pradesh

Address:

Firozabad, Uttar Pradesh, 283203

I Have recharged my account on 11 Jan 2020. And the recharge amount is reflected in my account. Still the service is not being resumed. We have interacted with the Customer care who put me on hold for several minuties and then hangup on the call. After several attempts on calling to customer care the service person has visited the house but still the service is not resumed. The service center person who visited the house said that as your set of box has being replaced earlier thus you need to again recharge your account. As new set of box is linked to some other user account. What nonsense is this. Due to companies default at back-end why does the customer pay twice.

Seems the company have adopted the policy of looting there OLD and valuable customer.

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Videocon Industries customer support has been notified about the posted complaint.

Jan 16, 2020

Updated by shachi.73 What nonsense is this. How many times you people will ask to share the payment details. I have noticed during the day you will only call to ask for the payment details and at the end of the day will drop a mail to share the same. Repetitively this is the process the company is following for the past two days. Justify your work by refunding the amount in full.

A new method of holding there costumer money. Such a disgrace.

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Shachi,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards