Videocon Industries — delay to reactivate my account

Address:

Nalgonda, Andhra Pradesh, 508202

My id 68483987. Account deactivated on 11/02/2019, i did recherche on the same day that is 11/02/2019. But till now my account not activated..I am unable to watch any channel. My complaint number[protected]. I tried to talk customer care but executive are not responding. As SR is in open status, so level 1 executive wants to escalate my call so they will keep me on hold and after few minutes they will disconnect.