[Resolved]  Videocon Industries — delayed service

Address:

560084

I submitted my request for repair of my vediocon fridge on 27th of this month. It took one full day to provide service code and i received service code no. R28209 on 28th. The mechanic came and dismantled the fridge on 28th, took some parts and vanished for three days. He returned on 30th after several phone calls because the parts were not available with videocon. Ultimately the parts would not fit because he said ours is old model (7 year old) and he cut the wire, and joined the old part with gum tape and fixed. This leaves room for short circuit and future damage.

Therefore, i request videocon to
1. Keep sufficient stock of parts.
2. Produce parts for old models also (7 year is not very old)
3 please instruct the mechanic to show the new parts to the customer before unpacking. The mechanic is supposed to show me the new parts before installing or opening the packet. I am not sure whether he really bought the parts, i am paying for.
4. Reasonably price the parts (The heater coil costs rs.850 against market price of 550). The servicing cost me rs. 2250.