Videocon Industries — fraud / cheating/ payment taken but tv not replaced under warranty

ravinandavanam

from Bhimunipatnam, Andhra Pradesh

Address:	500009
Website:	telangana

I have paid videocon industries online through bank transfer an amount of Rs 8250 towards guarantee replacement of TV supplied by them. I have the references and confirmation E mails of the details. They promised replacement before first with in five days of payment and when that did not happen promise was made for replacement before 19 Jun 18. Payment was made on 06 jun 18. But they have not replaced the TV till date . repeated calls to the replacement engineer were not answered and false information that billing is being done etc was being said.
Request intervene for legal investigation and compensation for harassment and the replacement of TV.
Regards
Commander Ravi Kumar

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Videocon Industries customer support has been notified about the posted complaint.

Jul 05, 2018

Updated by ravinandavanam Unable to resolve with following responsible personnel :-
Mr Rajiv Gandhi ..mobile no..‭[protected]‬
Mr Parveen Kanwar ..mobile number ‭[protected]‬
Mr Sumeet Kejriwal .. mobile number ‭[protected]‬
Called consumer helpline[protected] they asked me for
Comsumer Complaint number which is 1997062...
Additionally complaint number with in the company is HYD[protected]
Help please