Videocon Industries — frequent break down, massive delay in part replacement of tv with no satisfactory correspondence with customer care.

Address:

226022

I purchased a philips led tv on 11/07/17 from mm marketing, lucknow with a warranty of 5 years. I am writing a complaint against videocon because philips had transferred tv business rights to videocon.in less than 4 months the tv broke down and i was told that the panel has to be replaced. The whole process took 20-30 days and eventually a consumer forum complaint like this one to speed up the process.

Now again, in less than 2 years, the tv broke down again on 20-03-19. I registered a complaint luc[protected] on 23-03-19. I was told that this time the engineer who would come to check the tv would charge rs. 800 plus gst the total of which was rs 944. I objected to it as my tv is under warranty but had no option but to comply eventually or else my tv would just be lying in limbo. On 25-03-19 an engineer from v4u associates came to check and broke to us the news that this time the mother board of the tv has broken down and needs to be replaced. He promptly took the money but till now i am awaiting for the mother board replacement. I have called customer care numerous time but did not get prompt response. They keep stalling the resolution of my complaint, procrastinating, transferring the responsibility to someone else constantly, and transferring calls from this department to that. I also received the number of a mr danish from the customer care [protected]who is the in charge of lucknow region. He told me last friday on 12-04-19 that the mother board would be replaced on monday, i. E., 15-03-19 but of course it didn't happen or i wont be writing this complaint. His phone is off or he picks up and tells me he ll call me back but never does.

I think the whole setup is just dilly dallying the issue at hand and i have completely lost my patience here. I mean i cannot dedicate my life towards my tv. I also hear news of videocon quitting its rights in philips as its under losses. I am of the view that in all this corporate hiatus, i as a consumer am suffering.

I am of the view that a sound body of machine cannot really break down so often and that too in such magnitude. With the panel earlier and now the mother board, the whole tv set seems to be of defective nature. I have no trust in these brands anymore. Since i have purchased this tv i am just in a constant battle with this company.

Also, i have repeatedly tried to contact the videocon dish tv to pause my services till my tv gets repaired but they too keep transferring my calls to someone else, or put me on hold and never get back. I had rs 400 remaining in my videocon dish tv account till 20-03-19 but as they didnt pause my services i am sure to have lost it. I called them many times asking to register my complaint but they never did. I have no complain number to give here for the dish tv complaint as they never registered it and never paused my services either. I mean i as an consumer feel cheated. There is this big setup of call centres, complaints registry which all seems to me a big farce.

I don't need the mother board of my tv changed anymore. I need full refund for the tv plus service for which i was charged but never received it. I am sure it would break down in another 6 months and after my warranty gets over i would have a tough time. Its a defective piece of machinery as being noticed from the time i bought it. I am done dealing with videocon or philips or whoever. I as a consumer want peace and i cant fight this battle with this company anymore.