Videocon Industries — horribly poor and callous services by videocon d2h

My customer id is[protected]

I want to emphasize on the fact that the service provided by videocon is very very poor. The customer care people are telling and sending messages with new deadlines every time that it will be resolved within 96 hours, then 24 hours then 8 hours 9. It seems our time has got no value and only task we have is to call videocon d2h customer care, hold lines for 5mins, 10 mins and get a new deadline for nothing to happen.. My first complaint was registered on 14th may.
I am a regular customer and pay my dues in advance for one year. This is the quality of services i get. This is harassment and exploitation to the consumers by videocon. There was prehand information about cyclone fani in bhubaneswar and now more than 15 days has passed to it but still the "over busy" videocon people don't get time to respond to our complaints.

Right now i talked to a "senior" customer care person and he blatantly told me he can't confirm when i will be graced by videocon engineer's visit.

Now i am absolutely fed up with the callous attitude of videocon d2h personnel.

What type of service is this?
This is pure mental and financial harassment to the customers.
I hope at least the top officials will look into the matter.. Just hoping so.

Hence, i request you all top officials to at least respond to my mail and instruct your "prompt" service engineers to kindly take back your set-top box and antenna and i want to unsubscribe videocon for its extremely poor service, customer exploitation policy and adamant and callous attitude of customer care people causing me mental harassment.

My reply may be treated seriously and necessary action may be taken at an early for which i will be highly obliged.

Regards,

Dr. Prakruti dash