[Resolved]  Videocon Industries — led tv become unserviceable after, 2 years replaced with a damaged tv

Address:Kamrup Metropolitan, Assam, 781017

I purchased a led smart tv of videocon in diwali offer worth 67000/-. The only reason i decided to take the chance with videocon was because of the 5 years warranty. One day after 2 years, the tv went dead while watching. The technician said that replacement parts are not available and so the case for replacement if tv was forwarded. After struggling with the company for 4 months. A tv was delivered to my house. On checking it was found that the tv box was open. The tv was damaged, half if the accessories were missing. Pictures of the same was clicked and sent to company again. They now deny to replace the tv, or proceed with the case. The branch manager now does not pick up my call. The missing accessories like stand, wall mount will be provided on payment. This is my worse experience with any brand ever. And now after reading other complaints, i feel that other customers have also gone through the same. An advice to all, say no to such companies
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Jan 2, 2018
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2017
Videocon Industries Customer Care's response
Dear Varun Vakil,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Customer Support Team
Verified Support
Nov 28, 2017
Videocon Industries Customer Care's response
Dear Varun Vakil,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Customer Support Team
Complaint comments 

Comments

Respeted Sir,
I want to change my register number of D2H because i have loss my number
my first number is [protected] and want register my new number is [protected].

ok sir, plz change my RTN...

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    +91 12 4671 0600
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    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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