[Resolved] Videocon Industries — money not getting refund.

Me Jazz

from Amritsar, Punjab

Address:

H.L- 180 Phase 2, Mohali, Punjab, 160055

I had recharged for 1 year with 3600 something rupees. The d2h service got stopped. Customer care asked me to buy a new box in which they will transfer the money.
Now they are refusing to give my 3400 plus rupees.
It is still in my old account. Because of the limitations in their services at different stages of transaction only, i, as a consumer is paying. Please help.

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Aug 7, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

Nikhlesh rathi

from Delhi, Delhi

My consumer id is[protected]
My old mobile number is [protected]
My new mobile number is [protected]
Kindly change my registered mobile number.

d2h Customer Care's response, Aug 6, 2019

Dear Nikhlesh,

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format. RTN New RTN to 566777 or 9212012299

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Customer (Me Jazz),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards