[Resolved] Videocon Industries — Name correction

Nirajj

from Auroville, Tamil Nadu

Address:

603102

To
The Customer Relation Officer,
Videocon d2h

Sub : Application for Name Correction in your records.

For your information, I purchased your d2h connectio for my home at Door No. 41, 15th Avenue DAE Township Kalpakkam Kanchipuram, Tamilnadu PIN 603102 area.My customer ID :[protected] and in your records instead my actual Name is " NIRAJ BHARTI ". So kindly rectify your records and obliged me. I hope that you will co-operate with me and take action at your end as earliest for future correspondence. Please you confirm you after taking necessary action at your end through my mail of phone. My mail id is " [protected]@gmail.com " or mob no [protected].

I will wait your positive response.

Thanking you,
Regards
NIRAJ BHARTI

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Apr 20, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2017

Videocon Industries Customer Care's response Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Verified Support

Mar 17, 2017

Videocon Industries Customer Care's response Dear Customer,

We would like to inform you that we regret to show our infeasibility to process your request regarding user id change in our records as it is case of transfer of ownership.

Further, we would like to inform you that below mentioned documents will be required in the case of transfer of ownership:

· Photo identity proof of new and old customer (scan copy).
· Address proof of new and old customer (scan copy).
· No objection certificate from existing old and new customer.

Further, we request you to send us the scan copy of above listed documents and details to [protected]@d2h.com.

Warm Regards,
Videocon d2h Team