Videocon Industries — new package according to trai rules

Address:

Rajkot, Gujarat, 360001

I am videocon d2h customer. As per new trai rules videocon must provide me option to select base pack and other add on as per new rules. But videocon is not giving me any option to change my package. They force me to continue with my existing costly package. When i talked to customer care she told me that "new trai rules still does not apply to us". How is this possible. New trai rules applied on 29 dec 2018 but still after 15 days they r not giving me any option to select channel.
They just only advertise that we r giving add on at different price but in actual they are not allow me change my package.
Please help.