[Resolved] Videocon Industries — no refund of rs.11000 from videocon paisa vasool offer cash back.

[Resolved] Videocon Industries — no refund of rs.11000 from videocon paisa vasool offer cash back.

V vivekananda bhai from Surat, Gujarat

Dear indian consumer complaints forum team, I (Vivekananda) purchased a satellite tv (Lcdtv3204) from videocon on 26.5.2010 from next retail shop, surat. The tv was received with a cashback certificate (Rs 11000) maturity date 6 years and 11 months. I have contacted the videocon team and sent a courier containing the cashback certificate with necessary documents on 17.5.2017, which reached them on 20.5.2017. For the past 04 months on calling[protected] the videocon team is just giving false promises that i will receive a cheque in 2 weeks and i have not yet received cheque yet. Now the team is not even answering the phone. I request you to kindly resolve or guide me to resolve this issue. Thankyou. +3 photos Was this information helpful? No (0) Yes (0)
Nov 16, 2017 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Oct 13, 2017 Videocon Industries Customer Care's response Dear Vivekananda Bhai, Greetings from Customer Support Team! Congratulations on the maturity of the “Paisa Vasool Offer” bond! We request you to send the original physical copy of the bond along with a self-attested ID proof copy of the bondholder to the below address: BMO Dept., Videocon Industries Ltd, 14 Km Stone, Aurangabad-Paithan Road, Village Chitegaon To: Paithan Dist: Aurangabad We will be able to start working on your claim, only after receiving the above requested documents. Do keep a copy of the original document for future reference. For any further assistance, please feel free to get in touch with us. Contact No[protected], +91-[protected] Email - [protected]@videoconmail.com Thank you for your cooperation. Warm Regards, Videocon Customer Support Team Oct 15, 2017 Updated by vivekananda bhai I think Videocon should appoint who knows to read and write as customer care. I have written that all documents were reached you on 20.5.17 and you are asking me to send again? It has been accepted by your BMO team and i ask your team to send my cheque. Nov 23, 2017 Updated by vivekananda bhai I havn't received any cheque hence complaint is not resolved.
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Ramkrisgnamca

from Bengaluru, Karnataka

What ever the Vivek mentioned is correct. I had purchased videocon satellite t.v. and i claimed money back by sending all the required docs and courier reached around 6months back but still there is no response from there end. After so much of struggle I got the customer care team on call and they advising to not possible to give money back due to company account issue and instead purchase videocon products which are showing high cost and worthless products. Im planning to put this on consumer court if this issue not resolve in 10days.