Videocon Industries — non availability of channels on tv after 20 days of deposit of subscription

I have been a regular customer of d2h for the last three years. After new guidelines of trai, the vediocon d2h has been unable to provide any service despite regular request to their customer care. Every time i call they respond with the same word” technical snag”. They even do not register complaint and do not provide any kind of information helpful to me.
I subscribed the package 20 days back for ₹450 but till date channels are not coming on my tv. Evrtytine i call to customer care i get the silly response that there is technical issue in their system. They r unable to solve my problem for the last 20 days. That’s miserable. They even do not register complaint. What to do???
My customer id is 38279789
Sonu malhotra
I request u to pl resolve d issue