Videocon Industries — not able to select channels according tri

Address:

Gautam Buddh Nagar, Uttar Pradesh

I am unable to select my own channel pack as per trai new rules. Since 1feb2019 i am visiting the videocon d2h website and trying to select my own channels pack and every time it shows your d2h pack has updated as per your selection however in reality i cannot view the channels i have selected and my available balance is reducing everyday. I tried calling customer care to complain about but customer care i saying application is not working there . Daily I called on customer care no but got same reply from there. MY ID is[protected]