Videocon Industries — not telling the further details about the problem

Address:

Yashwant nagar, Yashwant nangar, Aurangabad, Bihar, 431107

Eroor04-0 has been flashing from past 4 days i contacted their team mates from facebook and instagram., but no action has been taken i told then to give me the refund or else the solution but they are just apologizing and telling that our team will contact you. I have recharged the stb for one month and from the day i recharged the problem is going on they asked for the (I'd) and (Ph. No). But no action has been taken.