[Resolved] Videocon Industries — recharge amount debited from my account but not credited to customer id account

Rasik sayani

from Ghugus, Maharashtra

Address:	Akola, Maharashtra, 444001
Website:	Consumer Complaint

I, the undersigned rasiklal girdharlal sayani has dth videocon connection for tv having customer id no. 52117191.
I have recharge the dth tv connection for rs. 447 through internet banking of sbi on 04/11/2018 vide their reference no.[protected]igaerwhtwo, but till date they have not credited this amount to my id.
In this situationeither they credit the amount to my customer id for dth or credit the same amount to my bank from whom i have made the net payment,
Kindly resolve our issue.
With regards
Rasik sayani

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Jan 19, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Nov 11, 2018

Updated by Rasik sayani I, the undersigned Rasiklal Girdharlal Sayani has DTH Videocon connection for TV having Customer ID No. 52117191.
I have recharge the DTH TV connection for Rs. 447 through Internet Banking Of SBI on 04/11/2018 vide their reference no.[protected]IGAERWHTWO, but till date they have not credited this amount to my ID.
In this situationeither they credit the amount to my customer ID for DTH or credit the same amount to my bank from whom i have made the net payment,
Kindly resolve our issue.
with regards
Rasik sayani

Verified Support

Dec 14, 2018

Videocon Industries Customer Care's response Dear Customer,

Thank you for writing to d2h.We regret the inconvenience caused

We would like to inform you that the mentioned customer ID 52117191 does not exist

Hence we request you to write us back with your correct customer ID or registered telephone number to enable us to serve you better

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com/

We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.