Videocon Industries — Refrigerator's compressor not working | |
I had purchased Videocon's side by side refrigerator on 02/10/2017.. The fridge stopped working, the warranty of the fridge is 5yrs so I called up customer care team in the month of March 2020, a technician was sent to our house, he told us the fridge's compressor is not working & told us to show the bill.. I provided all the documents required.. customer care team assured me that the compressor will be replaced very soon for free but I didn't get any calls from them, when I tried to call them some of the customer care executives tried to avoid my calls by keeping my call on hold for too long & some of them disconnected my calls on purpose.. Despite all these I didn't loose hope, I kept calling them & finally one of them attended my call & again assured me that the compressor will be replaced, soon due to lock down all the help centers of Videocon were closed, I kept waiting but in vain, finally after the lock down when I again called them they said my complaint is in process, till now I haven't received any calls or messages from their end, whenever I call them they keep giving me the same reasons.. I really don't know what to do, whom to contact, kindly help me on this please, it's a humble request.. Was this information helpful? | |
Videocon Industries customer support has been notified about the posted complaint. | |
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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