Videocon Industries — refusal of refund of account balance | |||
Customer id of videocon d2h[protected] I have been using the services since a long and now i need to permanently deactivate all the services and disconnect the connection. I have called the customer care department and sent the email also for the same. Surprisingly, none of the company representative turned back. O phone call they said that they will not disconnect the services. All the hardware, se top box and remote are ready to take back by the company. Am simply requesting to refund my account balance as on today. But i really do not understand what exactly the problem in refunding account balance while am not using any of services? You are sincerely requested to please extend all your possible support in the matter. Jignesh derasari Was this information helpful? | |||
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Videocon Industries customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Jignesh,
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards
We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.
Thanks & regards
Dear Jignesh,
We would like to inform you that refund/cancellation of services is not processed as per the policy. Furthermore, we request you to write us back with your concern due to which you are seeking for service cancellation so that we can serve you better.
Thanks & regards
We would like to inform you that refund/cancellation of services is not processed as per the policy. Furthermore, we request you to write us back with your concern due to which you are seeking for service cancellation so that we can serve you better.
Thanks & regards
KINDLY CORRECT MY NAME AND ADDRESS AS UNDER
Customer ID:[protected]
Name- SUDAM CHARAN SAHU
Address: Jharmunda
Karlamunda
Kalahandi
Odisha-766032
Customer ID:[protected]
Name- SUDAM CHARAN SAHU
Address: Jharmunda
Karlamunda
Kalahandi
Odisha-766032
d2h Customer Care's response, Sep 14, 2019
Dear Mr. Sahu,
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.
Thanks & regards
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.
Thanks & regards
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.
Thanks & regards