[Resolved] Videocon Industries — regarding downgrade of my d2h pack

sonisarwesh

from Delhi, Delhi

Address:

110017

Sir/Madam,

My consumer Id is 86008612 and I wish to downgrade my pack from SUPER GOLD to GOLD LITE. In this connection, I have already sent various mails to [protected]@d2h.com but no one has been responded. At present there is no one at my home including my family, who normally watch programmes. Hence it is useless for me to recharge a heavy amount against SUPER GOLD PACK. After coming of my family from hometown, i will be upgraded in future.

In view of the above please do the needful to downgrade my d2h pack at the earliest due to above personal reason.

Kamal Kumar Soni
Customer id[protected]
Contact- [protected]

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Jul 15, 2018

Complaint marked as Resolved

Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2018

Videocon Industries Customer Care's response Dear Kamal,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Verified Support

Aug 27, 2018

Videocon Industries Customer Care's response Dear Kamal,

Thank you for writing to Videocon d2h. We would like to inform you that your request for package downgrade to “Gold Lite ” pack has been processed for your d2h account. You will start receiving the channels within 15 minutes as per your new subscription. The subscription price of the package is Rs.215/- for 30 days (Inclusive 18% GST) for the new subscribed package. If you have any further queries, please email us at [protected]@d2h.com

Warm Regards,
Videocon d2h Team