Videocon Industries — scanning satellite st2 error for 1 week

Address:

Thiruvananthapuram, Kerala, 695103

My customer id[protected] is showing subjected error for last 1 week and i send mail to [protected]@d2h on 05-may-2018. I didn't got any reply for the mail and even no one care to contact as well. I send reminder mail on 07-may-2018. Then i made complaint over customer care number[protected] on 9-may-2018 with complaint#[protected]and when i call again on 10-may-2018 they told me that my complaint is resolved as per the engineer. I got new complaint number#[protected] now stating they will resolve it by 6 pm today. I have been complaining for 1 week and no response from the customer service team via email. And when i am calling they are responding as if i am calling to lend some stuff with them. Dear videocon management if you cant provide customers with better service provide me the refund for the balance amount in my account and take the whole stuff back.