[Resolved]  Videocon Industries — service

Address:560064

Customer id 55558831 name: mahesh videocon setup box in my house isn't working so i called customer care and registered a complaint, they sent an engineer he replaced the box with another box he took 400 rs. For visiting 200 rs. And for setup box 200 rs. And said to us that it will work or activate in 1 hour but it is also not working, i called to customer care and said this issue, they said they will send engineer again for free of cost and replace it. Then i called the same engineer who gave the setup box he is saying there is no problem with the setup box it has to be activated it will take 3 days. Then i asked him that you said it will be activated in 1 hour but now you are saying it takes 3 days to activate then he says that it has to be done from service side what can i do. They are just playing with there customers. I was thinking about the cable operators who use to provide service better for one or the other reasons they stay in our neighbourhood we can question them and bring them but these d2h people are untrustworthy people. Videocon service is worst they charge for service but provides worst service and after charging they say we will send an engineer for free of cost.
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Dec 26, 2017
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2017
Videocon Industries Customer Care's response
Dear Mahi,

Request you to write to us at [protected]@d2h.com to help you better in this regard.

Warm Regards,
Videocon d2h Team
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    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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