Videocon Industries — Service not good and want refund of money

I have recharged my d2h account yesterday itself but the service is not yet enabled till now. I reported the issue in infinity app in the morning kindly fasten the process and enable my d2h service asap.

[protected] CUSTOMER ID
[protected] UPI TRANSACTION ID

Waiting for the payment confirmation for more than 12 hours till now the payment is not yet processed from your side

I contacted the customer care they said the payment can take 24 hours to processed. If you want the service asap you may recharge for 100 rs. I paid that also and that payment is also not yet processed from your side

Accept my 325 rs worth transaction provide me the service and refund my 100 rs back

Or else refund my whole amount I will change my d2h to another providers