[Resolved] Videocon Industries — set box replacement fraud. bangalore

Subish Punnoose

from Chennai, Tamil Nadu

Address:

560036

Hi executive,

I was getting issue for the setup box, it was not booting up. So i called the customer care, they told the setup box is out of warranty. So i have asked to pay 200 for service visit and other charges extra. The service engineer visited within a day and replaced the setup box for 650rs and 200 rs, totally 850rs charged. This didn't stop here, they deducted again 215rs from online d2d recharge account for the service charge. So totally 1065rs deducted for a set up box change.

Complain raised for d2h hope their executive team does something on this unlawful charging!!! Complaint id:[protected]

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Jul 17, 2019

Complaint marked as Resolved

resolved

Videocon Industries customer support has been notified about the posted complaint.

Jul 08, 2019

Updated by Subish Punnoose I called the customer care to check the setupbox replacement charges, they told it is only 450Rs including the service charge, so i was made to pay 616 rupees more !!!.
Totally disppointed !!!

Jul 08, 2019

Updated by Subish Punnoose Complaint raised in all forms Twitter/Email/Telephone, i hope they will resolve it soon!

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Comments

chavan70

from Mumbai, Maharashtra

No signal for my dish

d2h Customer Care's response, Jul 9, 2019

Dear Customer (chavan70),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards

kishore1987

from Mumbai, Maharashtra

One year back i had purchased a TV set with D2H in build, currently i am facing issue D2H connection and no proper support for the service person. worst customer support.

d2h Customer Care

from Delhi, Delhi

Dear Subish,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards