[Resolved] Videocon Industries — Short claim of long term recharge

Akhilesh Kumar Gola

from Lucknow, Uttar Pradesh

Address:

Dholpur, Rajasthan, 328001

I have recharge my d2h I'd 81636379 for 12months via netbanking on 15 april 2017.
According to calender 12 months completed on 14 april 2018, against long term recharge for 12 months company offer 30 days extra so after that by adding 30 days in 14 april 2018 that date would 14 may 2018 while d2h recharge expire on 9 may2018 that is cheating with 5 days by videocon d2h
AKHILESH KUMAR GOLA
Dholpur Rajasthan
D2h I'd 81636379

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May 22, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Apr 15, 2017

Updated by Akhilesh Kumar Gola While I complaint on [protected] at 7:16pm & 7:43pm on 15 April 2017 customer care executive says i calculate wrongly they say 12 months complete on 9 April 2018 while I recharged on 15 April 2017 complaint no of that complaint is[protected] and they also says that this is company`s policy 12 months equals to 360 days while all books in India says 12 months is equals to 365days or 366days in leep year

Verified Support

Apr 19, 2017

Videocon Industries Customer Care's response Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Verified Support

Apr 20, 2017

Videocon Industries Customer Care's response Dear Customer,

We would like to inform you that account balance and validity of your d2h account has been validated and we have found no error in your d2h account.

Daily charge (DBR) gets calculated on the basis of your total monthly subscription amount inclusive of all services subscribed for / 30 days i.e. (Rs. 285/30 = Rs. 9.5)

Please note that your current base pack is Super Gold with monthly subscription of Rs. 285/-, and current account balance is of Rs. 3, 654.12/- as on April 20, 2017 with next recharge date May 9, 2018. Please be informed that any changes in base package or add-on pack will affect the due date

Note:-5 year duration is equal to 1800 days, 24 Month duration is equal to 720 days, 12 month duration is equal to 360 days, 6 month duration is equal to 180 days & 3 Month duration is equal to 90 days

Warm Regards,
Videocon d2h Team

Apr 21, 2017

Updated by Akhilesh Kumar Gola According to calender 12 months complete on 14 April 2018 and than 30 days extra will complete on 14 May 2018

Apr 21, 2017

Updated by Akhilesh Kumar Gola When you pay salary to your employees for 31 days month you pay 1 day extra salary or not if not than I want my next recharge date 14 May 2018 because I recharged for 12 months not for 360 days

[Resolved] Videocon Industries — Short claim of long term recharge

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