Videocon Industries — television not working

Address:

Bldg3/403. shagun residency opp Ashram Variao road jahangirpura, Surat, Gujarat, 395005

Dear sir / madam,

Date of incident :- 17/12/19
Booking id:- lp[protected].
Customer name :- sunil panchal - [protected] / [protected]

This is to bring to your knowledge on the issue regarding my television which is under warranty.
I had logged a complain on 17th of dec 2019 regarding the same and was been approved for replacement of the damaged part on 18th itself. But its been 2 months from their i have not received any further update on the replacement or repair of the damaged parts.
When ever i am calling at the customer care no they are saying the issue has been forwarded to the concern team & in the workshop (In surat) they are not responding.
Wanted to know, how long does it take to resolve a problem or dispatch a part from noida to surat.
Its were sad to say being such a big company we are not able to provide the solution to a customer on time. Wanted to get an update on the same asap
I would request you to get the resolution done for the same asap. Or else take the television back and refund me accordingly, as i have got very much annoyed by the after sales support provided by videocon.