[Resolved]  Videocon Industries — they are cashing the money back certificate.

Address:Aurangabad, Maharashtra, 431105

We have sent money back certificate along with needful documents to the address they asked through registered post. The acknowledged the same and asked for pan copy. We completed in providing all the needful documents to them.

There on they stopped responding for us through email. Given phone number does not work.

Address and phone number shared by them
Bmo dept,
Videocon industries ltd,
14 km stone, aurangabad-paithan road,
Village chitegaon, tq: paithan
Dist: aurangabad 431105
Maharashtra.
Contact no –[protected]

Attaching the mail converstion below :
+1 photos
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Aug 26, 2017
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Jul 21, 2017
Updated by NaveenKumarV
Gmail Converstion for reference :

Dear Videocon,

What is the status on encashing the money back certificate number 6429.

Thanks & regards
====================
Naveen Kumar Vemula,
BANGALORE
ph no: [protected](Ban)
====================

On Mon, Jul 17, 2017 at 9:43 AM, naveen kumar <[protected]@gmail.com> wrote:
Dear Videocon,

As requested by you i have sent the scan copy of the PAN Card in the mail. And requested documents for the maturity of the bond in post.
Postal details tracking number : RK[protected]IN
This is delivered on 13/May/2017.
You have acknowledged the same in the mail.

You haven't sent any cheque till date. What is the status of the payment. If posted the cheque, request to share me the details of the tracking.

Thanks & regards
====================
Naveen Kumar Vemula,
BANGALORE
ph no: [protected](Ban)
====================

[protected] Forwarded message[protected]
From: naveen kumar <[protected]@gmail.com>
Date: Wed, Jun 21, 2017 at 4:33 PM
Subject: Re: Confirmation of Receipt of Bond Certificate
To: BMO Support <[protected]@vgmail.in>

Dear Videocon,

Please find the pan card scan copy attached in the mail and do needful at the earliest.
I opt for money only.

Thanks & regards
====================
Naveen Kumar Vemula,
BANGALORE
ph no: [protected](Ban)
====================

On Wed, Jun 21, 2017 at 4:09 PM, BMO Support <[protected]@vgmail.in> wrote:
Dear Customer,

We have received your bond certificate no 6429, we are on the process of redemption of the said certificate.

Please note we have not received following document. You can send scan copy on mail accordingly.

1) Pan card

Please send above documents immediately to get the redemption amount at the earliest.

You can also avail any Videocon product to avoid the loss of TDS amount & benefit of discount.

Kindly bear with us till the time.

Thanks & Regards, ?

BMO Team

cid:image001.[protected]@01D2E066.F305B810


From: naveen kumar [mailto:[protected]@gmail.com]
Sent: 08 May, 2017 10:55 AM
To: [protected]@videoconmail.com; [protected]@vgmail.in; [protected]@vgmil.in; [protected]@d2h.com
Subject: Request to share the process of cashing the money back certificate.

Dear Videocon,

I got an money back certificate for an mount of INR 6500/-, on purchasing a DTH Satellite LCD TV model 2201 on 25/06/2010.
It is ready for maturity. Please do share me the address to which i need to send this money back certificate.

Attaching the certificate scan copy along with the Bill scan copy in the mail.



Thanks & regards
====================
Naveen Kumar Vemula,
BANGALORE
ph no: [protected](Ban)
====================

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[ scanned by Net Protector AntiVirus. ]
Verified Support
Jul 22, 2017
Videocon Industries Customer Care's response
Dear NaveenKumarV,

Greetings from Customer Support Team!

Congratulations on the maturity of the “Paisa Vasool Offer” bond!

We request you to send the original physical copy of the bond along with a self-attested ID proof copy of the bondholder to the below address:

BMO Dept., Videocon Industries Ltd, 14 Km Stone,
Aurangabad-Paithan Road,
Village Chitegaon To: Paithan Dist: Aurangabad

We will be able to start working on your claim, only after receiving the above requested documents.

Do keep a copy of the original document for future reference.

For any further assistance, please feel free to get in touch with us.

Contact No[protected], +91-[protected]
Email - [protected]@videoconmail.com

Thank you for your cooperation.

Warm Regards,
Videocon Customer Support Team
Jul 22, 2017
Updated by NaveenKumarV
I have already sent the signed physical documents as requested by you. Videocon has acknowledged the receiving of receipts. See the above mail conversation. Adding the scan copy of certificate for reference. Also attaching the tracking details of the registered post

Verified Support
Jul 24, 2017
Videocon Industries Customer Care's response
Dear NaveenKumarV,

Thanks for sharing the detail our concern team will contact you.For any further assistance, please feel free to get in touch with us.

Contact No[protected], +91-[protected]
Email - [protected]@videoconmail.com

Thank you for your cooperation.

Warm Regards,
Videocon Customer Support Team
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