Videocon Industries — Transaction failed amount deducted on infinity app

Address:

videocon d2h, Mumbai

I am writing this mail with much stress for not having proper response from your side. Customer support is not replying for my mails.I don't know whether you will refund the amount or cheat me. It has been 21 days but nothing happened. Please update status of my complaint Request No.[protected]


I submitted all proof for transaction but still no refund related communication from you.

Complaint details:
I ordered new addon connection for rs 1199 in d2h infinity app. Transaction went unsuccessful but amount was deducted from my account. I have transaction reference number and proof of my transaction. I didn't get Successful Transaction message from d2h app since as soon as i entered otp for transaction it went blank after deducting amount.

Below are my transaction details for your reference
Bank name: HDFC
• Last 4 Digits of the Credit Card number (In case of Credit Card) or Bank
Account Number (In case of Debit Card/Net Banking): credit card ending 8693

• Date and Time of Recharge:
29/09/2020:10:44:29
• Amount : 1199

• Screenshot of Successful Transaction: I don't have since there was only
blank screen after transaction. I don't have screen shot. My d2h infinity account is not reflecting any transaction. I have attached my bank statement for your reference