[Resolved]  Videocon Industries — videocon bream plus 7.5kg

Address:	Pune, Maharashtra, 411061
Website:	www.videoconworld.com

My said machine was purchased in 2011 from croma bangalore.
Currently i have relocated to pune. I have registered my complaint at pune service centre on 6th june 2017.
The technician visited and found that the pulsator needs replacement.
Its almost 2 weeks and he has no clue when the part wiill arrive.
Yesterday i spoke to the service centre pune and one mr kapil attended. Looks like he is helpless as the whole system is flawed and he has no clue whether the part is available or not. He receives some sheet everyday from some central warehouse which tells him whether the part has been despatched1 and doens't say whether it exists.
I have been following up with the technician who is least bothered whether the part has arrived or not.
I am told by mr kapil that this model is no longer under production. I insisted to speak to some one senior and mr sharma immediately sent a mail to central office.
Can someone tell me whether this part is available or not?
How come the product lifecycle is merely 7 years and no plan is made for supporting the appliances sold in the market?

Raghu
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