[Resolved] Videocon Industries — Videocon careen plus 6.5 kg not working

ranjan kumar nandy

from Angul, Odisha

Address:

756003

We purchased careen plus since 2011, at the time of purchase, there was no demo of all features to us. the service engineer could not explain how to use various features. However, we were made known the normal mode of cleaning clothes in the said machine. Since last two years the spinning function was very problematic with heavy grinding sound which could be audible to 50 metres while running. We contacted the same videocon service person who told that the company has stopped the model, we cannot help to repair the machine. Day before yesterday, on 12.04.2017, the machine is seized to function. Please arrange to repair and replace the defective part/spare immediately.

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May 23, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2017

Videocon Industries Customer Care's response Dear Ranjan Kumar Nandy,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

Verified Support

Apr 22, 2017

Videocon Industries Customer Care's response Dear Ranjan Kumar Nandy,
We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team