Videocon Industries — Videocon D2H account termination not possible

I have tried contacting Videocon D2H customer care team for the termination of my DTH account, due to pathetic service and frequent disruptions. I was told that the D2H account cannot be deactivated and I own the set top box and dish. Wanted to check if that is true. Also, does the initial payment against the set top box cover security deposit which is refunded?
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Videocon Industries customer support has been notified about the posted complaint.
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Dear Mahesh,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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    +91 12 4671 0600
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    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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