[Resolved] Videocon Industries — VIdeocon D2H complaint | |||||
Recently I had an issue with the Videocon D2H after the Cyclone in Chennai. I have registered a complaint about no signal to VD2H on 16-12-16. Till now the issue did not resolved. Their customer care is totally waste and I have made several complaints and escalations up to their floor manager level for four times and everything gone vain. They are telling to wait 8 working hours every time and giving false/fake commitments that it will be resolved. Totally spent 10+ hours in the last 7 days to speak with them regarding this and no result attained. They are asking excuses with cyclone as the cause even after 16 days from cyclone. I have been waited enough and don't ask me to wait further and bear with your pathetic service. Do you need a month to restore your services? It's been already 12 days. But every other DTH provider has restored their services and even TNEB restored their lines. But these useless fellows not even called me for the complaint after 12 days from the date of complaint. Customer ID[protected] WOID 48560088. Was this information helpful? | |||||
Feb 9, 2017 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Jan 06, 2017 Videocon Industries Customer Care's response Dear Customer, As you are aware that there was heavy rain/ Cyclone in Tamil Nadu and because of such unforeseen weather conditions many of our customer are facing signal Issues. Also, there is no power and telephone connectivity in some of the areas in Tamil Nadu due to which there will be delay in resolving your issue. We request you to please bear with us and our team is working around the clock to provide hassle free services. We request you to call our helpline on [protected] or write us back on [protected]@d2h.com to help you further in this regard. Warm Regards, Videocon d2h Team | |||||
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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Videocon d2h Team