[Resolved]  Videocon Industries — VIdeocon D2H complaint

Address:600087
Website:www.videocond2h.com/wsc/index.aspx

Recently I had an issue with the Videocon D2H after the Cyclone in Chennai. I have registered a complaint about no signal to VD2H on 16-12-16. Till now the issue did not resolved. Their customer care is totally waste and I have made several complaints and escalations up to their floor manager level for four times and everything gone vain. They are telling to wait 8 working hours every time and giving false/fake commitments that it will be resolved.

Totally spent 10+ hours in the last 7 days to speak with them regarding this and no result attained. They are asking excuses with cyclone as the cause even after 16 days from cyclone.

I have been waited enough and don't ask me to wait further and bear with your pathetic service. Do you need a month to restore your services? It's been already 12 days.

But every other DTH provider has restored their services and even TNEB restored their lines. But these useless fellows not even called me for the complaint after 12 days from the date of complaint.

Customer ID[protected]
WOID 48560088.
Was this information helpful?
No (0)
Yes (0)
Feb 9, 2017
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2017
Videocon Industries Customer Care's response
Dear Customer,

As you are aware that there was heavy rain/ Cyclone in Tamil Nadu and because of such unforeseen weather conditions many of our customer are facing signal Issues. Also, there is no power and telephone connectivity in some of the areas in Tamil Nadu due to which there will be delay in resolving your issue. We request you to please bear with us and our team is working around the clock to provide hassle free services. We request you to call our helpline on [protected] or write us back on [protected]@d2h.com to help you further in this regard.

Warm Regards,
Videocon d2h Team
Complaint comments 

Comments

I booked a d2h remote dongle on Videocon d2h website on oct 8. I didn't received the product and when I try to call them wait for the call from engineers they will resolve it but no one calls... its been like 3 months they doing to us ... when I ask for refund they are not giving to me

Videocon Industries Customer Care's response, Jan 6, 2017
Verified Support
Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Videocon Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    4625
    Pending
    0
    Resolved
    2094
    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
    View all Videocon Industries contact information