[Resolved] Videocon Industries — videocon d2h d2h recharge to wrong customer id. | |
I am swapnil shirbhate, my wife [rachana shirbhate] has done recharge on customer id:[protected] which is shown on my tv screen but my original customer id is[protected]. She has done recharge by net banking. Also, My setup box is showing worng customer id... Due to which all this issue happened. Kindly resolve this issue and refund to correct customer id. Details: My d2h id:[protected] Recharge done on 5 dec 2018 at 9:20 am Bank name: - state bank of india Amount paid : 350 /- Third party transaction: - google pay Was this information helpful? | |
Jan 18, 2019 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Dec 17, 2018 Videocon Industries Customer Care's response Hi Swapnil, Thank you for writing to d2h. We regret the inconvenience caused. We request you to write us back with the below-mentioned details to help you further in this regard. · Bank name · Last 4 Digits of the Credit/Debit Card number or Bank Account Number · Transaction / Reference ID · Date and Time of Recharge · Amount of recharge · Website/Wallet Name · Wrong Customer ID & Correct customer ID · Screenshot of the successful transaction If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible. For details of all our Products and Services, you may visit our Website https://www.d2h.com We endeavor to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better. | |
 2 Comments | |
Comments
Worst experience with D2H service, still no response
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
I have Send the mail many times to [protected]@d2h.com many times. Every times, one response mail received and bounce mail also received.
Customer Care persons keep saying issue will be resolved in one day but no progress. and inform to drop a mail again to [protected]@d2h.com.
Till now I drop total 4 mails to [protected]@d2h.com, yet problem is not resolved!!! Same below mail I dropped just now
Hi Team,
I am Swapnil Shirbhate,
My Wife has done recharge on customer id:[protected] which is shown on my TV screen but my original customer id is[protected]. She has done recharge by Google pay App.
Details:
My D2H Id:[protected]
· Bank name: State bank of India
· Last 4 Digits of the Credit/Debit Card number or Bank Account Number : [protected]
Account holder Name:-Mrs. Rachana Shirbhate
· Transaction / Reference ID :-
- Google Transaction ID: CICAgKCi-tukdQ
- Operator Transaction ID: [protected]
- UPI Transaction ID:[protected]
· Date and Time of Recharge: 5 Dec 2018 at 9:20 AM
· Amount of recharge: 351 /-
- Third party Transaction: - Google pay
· Website/Wallet Name: Google Pay
· Wrong Customer ID:[protected]
- Correct customer ID:[protected]
· Screenshot of the successful transaction – Attached.
Mail is sand customer care email ID now 3 times and since 5-Dec continuously in touch with customer care but every time giving answers as issue will be resolve in 1 day but till now it is not resolved. Worse Experience!!!
I am attaching a transaction details with this mail. Please do the needful regarding this.