Videocon Industries — videocon d2h is cheating the customers by giving false promise and by deducting the amount

Address:

Nizamabad, Andhra Pradesh, 503111

1. My Subscription pack was automatically migrated to higher amount from Rs. 350+ to Rs. 543/- without any information/notice and without my approval.
2. There is no prior intimation or notice to me that if I wn't select my own pack the subscription will get auto migrated.
3. No response or solution to the complaint[protected]

I'm facing problem with videocon D2H service. They have auto migrated my subscription pack to higher amount without any prior intimation and without my approval. I'm trying to reach Videocon D2H customer care service since few days and even dropping an email to customer care but no one is bother to fix my issues. When I talked with customer care representatives I have been told by them that as per TRAI rules the old plans were changed and customer has to chose his own pack from d2h portal.They dn't have any answers to my above points. on a daily basis I have been chasing them to fix my issues but not getting solution. When I'm trying to talk to the customer care representatives my call is getting transferred to multiple members to get it addressed some times the representatives are disconnecting the call by saying that my call is getting transferred to supervisor. this was happened thrice and finally if I get through the supervisors only thing I'm getting to hear from them is I will get a call within an hour from d2h support team to solve my issues but none of them contacted till now, this was happened twice. Videocon D2H is cheating the customers by giving false promise and by deducting the amount from the balance and not providing any proper support to the customer.

My Customer ID:[protected]
Name: MD. Tajuddin