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Videocon Industries — videocon d2h issues

Hi, my customer id is[protected] and am enrolled for d2h service from videocon d2h. As per new trai ruling, the mandatory base pack of 100 channels [price=rs.130 exc tax] can contain 25 mandatory dd channels + 75 other channels [fta or paid channels]. While subscribing to paid channels, i had removed some of the fta channels which were not necessary so that my overall channel list falls within 100 channels, however the customer care does not do this and charges additional ncf for paid channels. Can you please register my complaint.
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Complaint Status


[Jan 31, 2019] Videocon Industries customer support has been notified about the posted complaint.
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    Videocon Industries
    Customer Care Service
    Customer satisfaction rating
    43%
    Complaints
    4199
    Pending
    0
    Resolved
    1766
    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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