Videocon Industries — videocon d2h none of my channels are working

Address:

Kolkata, West Bengal, 700096

I am a videocon d2h customer my customer id is[protected]. Since one week i am facing issues with their channels. After selection of channels (Trai rules) i wanted them to add a channel and they said they couldnt add it and i have to do it using their playstore application videocon d2h infinity app or by login in to www.videocond2h.com, i tried doing from both and after several tries throughout the day i could add the channel but my other channels were stopped, again i tried taking other channels and after several deductions of money of each channel i got my channels but from 19.02.19 i cant see any channels all my channels are stopped telecasting and their customer care no are not reachable. Sometimes when i am lucky enough to get through their number their support team is saying call after 1 hour, every time they saying same thing, when i am asking them to transfer call to supervisor or manager they are putting me on hold and disconnecting my call. I am disappointed at their services and poor customer support, i want my money back for the dish they have installed, they can uproot their dish from my premised, refund my hard earned money so that i can subscribe to a better service provider.