[Resolved] Videocon Industries — VIDEOCON D2H not providing proper service

Ravindra Thakare

from Pune, Maharashtra

Address:	400102
Website:	www.videocond2h.com

Hi Sir/Madam,

I am the customer of VIDEOCON D2H and I have subscription of monthly gold pack with Rs. 275 which includes Hindi + Some Marathi Channels. I recharge my subscription regularly still unable get benefits of Marathi Channels. I have raised it to VIDEOCON D2H customer care but did not get my issue resolved. And every time I call VIDEOCON D2H customer care I got reply saying your previous complaint got canceled you have to raise it new.

please help me .

Here is the complaint no.
Your WOID 49234837 Cust ID[protected] Our representative will call you to fix appointment for visit. Get Extended Warranty @ Rs.499 /-. Ask d2h Engr for details

Thanks
Ravindra Thakare

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Feb 19, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2017

Videocon Industries Customer Care's response Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Verified Support

Jan 19, 2017

Videocon Industries Customer Care's response Dear Customer,

We would like to inform you that presently you are having Super Gold as a base pack along with “Free Marathi Add on” as part of regional channels. Further we have done the refresh command to your smart card, please check from your end. Further if problem persist then please write back to us along with error message, which is reflecting on TV screen.

Warm Regards,
Videocon d2h Team