[Resolved]  Videocon Industries — videocon d2h refund not processed

Address:

Jabalpur, Madhya Pradesh

Respected sir/ma'am,
I am vaishnavi singh.
On 26th june 2019, i recharged my videocon d2h through it's official website (https://www.d2h.com/). the recharge was of ₹1360.80. It failed but the amount was deducted from my bank account. I recharged through debit card. I submitted a complaint on it's website and i was told that i'll hear back from them within 24 hours but i didn't. On 28th june, again i tried recharging my videocon d2h through it's official website, this time now of ₹500. The recharge failed again but the amount was again deducted from my bank account. I contacted customer care and they submitted a complaint for me regarding this issue and told me that my problem will be resolved within approx. 24 hours. Nothing happened again. My problem was not solved nor did i hear back from anyone from the company regarding this issue. I contacted them continuously and in the result was, they submitted 5-6 complaints for me regarding this issue claiming the same thing always that it'll be resolved within the given time. But it didn't. I also tried contacting the senior staff through the customer care but they also did the same at last filed a complaint for me and told me that it'll be solved within the given time. It's been more than a week but my complaint still hasn't been resolved. I asked them to either process the recharge or refund the money. But nothing happened. Sir/ma'am, i really to forward to you to help me with this issue to get back my lost money. I have a lost a total amount of ₹1860.80/-

Transaction id for the recharge made on 26th june of ₹1360.80 =[protected]
Transaction id for the recharge made on 28th june of ₹500 =[protected]
Customer id for videocon d2h :[protected]