[Resolved] Videocon Industries — videocon d2h service is not available | |||
Hi videocon d2h, This is to inform you that i, debojyoti basu, platinum hd customer of videocon d2h, lodged a complaint against "signal not available" issue of 19-apr-2018 via email to "[protected]@d2h.com". After that i didn't get any service reply mail/call from videocon d2h. Then after this email i've also contacted with your organisation, regarding this issue for 2 times over telephone call (Customer support: [protected]) on 19-apr-2018 at 7:57pm and again on 20-apr-2017 at 4:40pm. Every time your customer service center assured me that some "support engineer" will contact me within 24hours (Said 1st time) and 8hrs (Said 2nd time) and will resolve the issue on priority basis. But, i didn't get any phone call or any kind of support from your so called support engineer till now (23-apr-2018, 10:20pm). Then yesterday (22-apr-2018 sunday) i tried to reach madam kaberi chatterjee (Nodal officer - wb) via mail, and gave all detail. I was expecting some service will get after that. But still i didn't get no mail from any body not from customer support, not from nodal office or even from service engineer. By the way i have the recorder phone call of your customer support too. Name: debojyoti basu Customer id:[protected] Mother connection id: product id:[protected] Child connection id: product id:[protected] Issue: signal not available Complaint id:[protected] Complaint date: 19-apr-2018 Regards Debojyoti basu Was this information helpful? | |||
Jun 6, 2018 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Apr 27, 2018 Videocon Industries Customer Care's response Dear Debojyoti, Thank you for sharing your details with us. We will have someone contact you as soon as possible. Warm Regards, Videocon d2h Team Verified Support May 06, 2018 Videocon Industries Customer Care's response Dear Debojyoti, We would like to inform you that your complaint regarding the signal related issue has been resolved by our service engineer by aligning outdoor unit. Warm Regards, Videocon d2h Team | |||
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My vediocon dth remoate not is working
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14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105